Order + Shipping Info

US Shipping is a flat $8.95. We offer FREE shipping on orders over $150 in the US. 

FAQ

  • We ship Monday-Friday from Chandler, Arizona.
  • Orders cannot be cancelled once they are placed.
  • If you have a promo code, please make sure you enter the code before checking out. We will not be able to apply a promo code once the order is placed, cancel the order, or offer a refund.
  • Orders process and ship within 3-5 business days, with the exception of preorder items. 
  • Transit times vary based on the carrier and distance. 
  • If your items are for a special occasion and you need them expedited, please reach out to us prior to placing your order, we will do our best to accommodate your request. 
  • We have worldwide shipping available, customer is responsible for any duties or fees due to import.
  • Local pickup is available in Chandler, Arizona.
  • We are not responsible for lost or stolen packages. We offer route shipping protection at checkout, claims may be processed through route. If your package arrives damaged, please email us within 24 hours at happypeople@alexanderjane.com

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