TikTok + IG Giveaway!

Terms and Conditions Below

Return Info

Return Info

Hey babe! We do hope you love everything you get from us, but we know sometimes an item just doesn't work out. We want you to be completely satisfied, which is why we have a flexible return policy!

If your question is not answered below, or you need clarity on something, please feel free to reach out to us at happypeople@alexanderjane.com and we will get back to you within 48 business hours (Monday-Friday).

 

We offer refunds and store credit for returns.  

The first 3 returns you make will not incur any restocking fee. If you have made more than 3 returns, a 10% restocking fee will be deducted from any refunds. There is no restocking fee if you opt for store credit instead of a refund. 

Orders are eligible for a return if the items are received back to Alexander Jane Boutique within 30 days of the original order. You must complete the form linked below prior to returning your order. Merchandise must be returned in original condition with original tags (if applicable) still attached. Shipping charges will not be credited for returns.

 

Once we have processed your return you will receive an email with your store credit. Please allow 5 business days to process your return. 

 

To start the return process, please fill out the form linked below. We need this form completed in order to process the return properly. 

 

Just a Few More Details

  • Store credit does not include shipping 
  • We can not hold items for returns or exchanges - sorry!
  • Mystery items, sale items, and giveaways are not eligible for exchanges.
  • Items marked on sale, door-busters, or clearance items are not eligible for returns/exchanges

 

Please read and complete the form found HERE to start a return. 

If you have any additional questions or need clarification on anything, please do not hesitate to reach out to us! We respond to emails Monday-Friday within 48 business hours from happypeople@alexanderjane.com 

 

Did you receive a damaged or wrong item? We apologize for any inconvenience this may have caused and we would be more than happy to make this right. Please email us within 7 days of delivery to happypeople@alexanderjane.com

Terms & Conditions

Must be 18yrs or older and in the U.S.

Entries open through midnight on July 4th, 2022.

Winners will be contacted via email and posted on tiktok. Our official handle is @alexanderjaneboutique and no other account claiming you won should be trusted. No purchase necessary. You can enter the sweepstakes without buying a product or service. Entries must be from valid email addresses.

In the event we are sold out/unable to get your selected size, you will be awarded equal value in store credit. No cash value.