Return Info

 

We do hope you love everything you get from us, but we know sometimes an item just doesn't work out. We want you to be completely satisfied, which is why we have a flexible return policy!

To start the return process, go to https://alexanderjane.com/apps/redo/returns-portal

 

We offer refunds and store credit for returns:

A return for a refund must be initiated within 14 days of your delivery. A return for store credit or exchange must be made within 30 days. 

 

Returns must be mailed within 7 days. You must complete the return form found at https://alexanderjane.com/apps/redo/returns-portal before mailing your items back to us.

Merchandise must be returned in original condition with original tags (if applicable) still attached. If tags are not attached, we will contact you and your return will be denied. Shipping charges will not be credited for returns.

Once we have processed your return you will receive an email with your store credit or refund. Please allow 5 business days to process your return.

Please note:

  • Mystery items and giveaways are not eligible for exchanges.

  • Items marked on sale over 40% off, door-busters, or clearance items are not eligible for returns/exchanges

  • Items purchased during a free gift with purchase event are final sale.

  • Items must be in original, unworn condition with no odors or stains

To start the return process, go to https://alexanderjane.com/apps/redo/returns-portal

If you have any additional questions or need clarification on anything, please do not hesitate to reach out to us! We respond to emails Monday-Friday within 48 business hours from happypeople@alexanderjane.com

Did you receive a damaged or wrong item?

We apologize for any inconvenience this may have caused and we would be more than happy to make this right. Please email us within 7 days of delivery to happypeople@alexanderjane.com