Return Info
We hope you love everything you get from us — but we know sometimes an item just doesn’t work out. We want you to be completely satisfied, which is why we offer a flexible return policy!
To start a return, please click below to access our Returns Portal.
Return Options
- Refund to Original Payment: Must be initiated within 14 days of delivery. A 5% restocking fee will be deducted from your refund. Return shipping is at the customer’s expense.
- Store Credit or Exchange: Must be initiated within 30 days of delivery. Return and exchange shipping is at no cost to you when opting for store credit or exchanges.
Return Requirements
- All items must be in their original condition — unworn, unwashed, and free of odors or stains.
- Original tags must be attached (if applicable). If tags are missing, your return may be denied.
- Returns must be mailed promptly after completing the online return form.
- Shipping charges are non-refundable.
Processing Time
Once your return is received and processed, you’ll receive an email confirmation with your store credit or refund. Please allow up to 5 business days for processing.
Final Sale & Ineligible Items
- Items marked Final Sale, Doorbusters, or Clearance (over 40% off) are not eligible for return or exchange.
- Mystery items, giveaways, and free gift with purchase promotions are final sale.
Damaged or Incorrect Items
We’re so sorry if you received the wrong or a damaged item! Please email us at happypeople@alexanderjane.com within 7 days of delivery and we’ll make it right.
Need Help?
For any other questions, contact us at happypeople@alexanderjane.com. Our team responds Monday–Friday within 48 business hours.