Return Info

We hope you love everything you get from us — but we know sometimes an item just doesn’t work out. We want you to be completely satisfied, which is why we offer a flexible return policy!

To start a return, please click to access our Returns Portal.

Return Options:

  • Refund to Original Payment: Must be initiated within 14 days of delivery. A 5% restocking fee will be deducted from your refund. Return shipping is at the customer’s expense.
  • Store Credit or Exchange: Must be initiated within 30 days of delivery. Return and exchange shipping is at no cost to you when opting for store credit or exchanges.

Return Requirements:

  • All items must be in their original condition — unworn, unwashed, and free of odors or stains.
  • Original tags must be attached (if applicable). If tags are missing, your return may be denied.
  • Returns must be mailed promptly after completing the online return form.
  • Shipping charges are non-refundable.

Processing Time:

Once your return is received and processed, you’ll receive an email confirmation with your store credit or refund. Please allow up to 5 business days for processing.

Final Sale & Ineligible Items:

  • Items marked Final Sale, Doorbusters, or Clearance (over 40% off) are not eligible for return or exchange.
  • Mystery items, giveaways, and free gift with purchase promotions are final sale.

Damaged or Incorrect Items:

We’re so sorry if you received the wrong or a damaged item! Please email us at happypeople@alexanderjane.com within 7 days of delivery and we’ll make it right.

Lost or Stolen Packages:

We offer optional Shipping Protection through Redo at checkout.
If Redo is purchased, you’re fully covered for loss, theft, or misdelivery — and you can file a quick claim anytime using our online portal here: Start a Redo Claim.

If Redo is not purchased, we are not responsible for stolen, lost, or carrier-misdelivered packages. Once we hand your order to the carrier, it is no longer within our control, and we are unable to replace or refund uninsured orders.

For uninsured orders marked “delivered,” please check with neighbors, household members, and your local post office or carrier for more information.

Need Help?

For any other questions, contact us at happypeople@alexanderjane.com. Our team responds Monday–Friday within 48 business hours.