We offer returns for refunds, store credit, or exchanges. The time frame and shipping costs depend on which option you choose.

• Refund: Must be initiated within 14 days of delivery. 
• A 5% restocking fee will be deducted from your refund. Return shipping is at the customer’s expense.
• Store Credit or Exchange: Must be initiated within 30 days of delivery. 
• Return and exchange shipping is at no cost to you when opting for store credit or exchanges.
• Exchanges & Store Credit Are Final: Once a return is processed as an exchange or store credit, it is no longer eligible for a refund to the original payment method. Items received through an exchange may not later be returned for a refund. Any subsequent return of an exchanged item, if eligible under our return policy, will be issued as store credit only. Store credit that has been issued cannot be converted to or refunded to the original payment method.

• Refunds to the original form of payment must be initiated within 14 days of delivery.
• A 5% restocking fee will be deducted from your refund.
• Return shipping costs are the customer’s responsibility.

• Yes. Returns for store credit or exchanges must be initiated within 30 days of delivery.
• When opting for store credit or an exchange, return and exchange shipping is free.

To be eligible for return:

• Items must be unworn, unwashed, and free of odors or stains
• Original tags must be attached (if applicable). Missing tags may result in a denied return
• Returns must be mailed promptly after completing the online return form
• Original shipping charges are non-refundable

• Once your return is received and processed, you’ll receive an email confirmation with your refund or store credit.
• Please allow up to 5 business days for processing.

The following items are final sale and cannot be returned or exchanged:

• Items marked Final Sale
• Doorbusters or Clearance items over 40% off
• Mystery items, giveaways, and free gifts with purchase

We’re so sorry about that! Please email us at happypeople@alexanderjane.com within 7 days of delivery, and we’ll make it right.

If Redo is purchased, you’re fully covered for loss, theft, or misdelivery— and you can file a quick claim anytime using our online portal here: Start a Redo Claim.

• If Redo is purchased, you’re fully covered for loss, theft, or misdelivery and can file a claim anytime through our online portal.
• If Redo is not purchased, we are not responsible for lost, stolen, or misdelivered packages once the order has been handed to the carrier.
• For uninsured orders marked “delivered,” we recommend checking with neighbors, household members, or your local carrier for additional details.