WHAT IS YOUR RETURN POLICY?
We do hope you love everything you get from us, but we know sometimes an item just doesn't work out. We want you to be completely satisfied, which is why we have a flexible return policy!
We offer refunds and store credit for returns on eligible items.
A return for a refund must be made within 14 days of your original order date. A return for store credit or exchange must be made within 30 days.
Returns must be delivered to Alexander Jane Boutique within the time frames listed above. You must complete the return form found at https://alexanderjane.com/apps/redo/returns-portal before mailing your items back to us.
Merchandise must be returned in original condition with original tags (if applicable) still attached. If tags are not attached, we will contact you and your return will be denied. Shipping charges will not be credited for returns.
Returns for exchanges and store credits made through our returns portal are automatically processed when received by USPS.
Returns for a refund to original payment method are inspected by our Returns Department and processed within 5 business days of being delivered back to our Warehouse.
Mystery items, sale items, and giveaways are not eligible for exchanges or returns.
Items marked on sale, door-busters, or clearance items are not eligible for returns/exchanges
Items purchased during a free gift with purchase event are final sale.
Food/Consumable items are final sale.
Items must be in original, unworn condition with no odors or stains
Original shipping paid is not credited or refunded back.
To start the return process, go to https://alexanderjane.com/apps/redo/returns-portal
If you have any additional questions or need clarification on anything, please do not hesitate to reach out to us! We respond to emails Monday-Friday within 48 business hours from firstname.lastname@example.org
Did you receive a damaged or wrong item? We apologize for any inconvenience this may have caused and we would be more than happy to make this right. Please email us within 7 days of delivery to email@example.com
WHAT IS YOUR EXCHANGE POLICY?
For domestic orders, if your desired exchange item is available at the time you initiate your return, the returns portal will allow you to exchange it by selecting the new size. A new order will automatically be created as soon as your return is scanned with USPS. If the item goes out of stock between the time you initiated the return and drop off the return to USPS, a gift card will automatically be created and emailed to you.
At this time we do not offer exchanges on international orders and any shipping costs are the responsibility of the purchaser.
HOW MUCH IS THE RETURN SHIPPING FEE?
If you selected to add on the $1 re:do return coverage at check out, your return shipping is covered for exchanges or shop again credits! It does NOT cover the shipping if you are opting for a refund. Original shipping paid is not refunded or credited.
If you did not add that on, the system will calculate the label cost for you, and allow you to enter your credit card information to purchase the label. These shipping labels offer commercial discounted shipping based on weight and distance. Please head to https://alexanderjane.com/apps/redo/returns-portal
WHEN WILL I RECEIVE MY REFUND?
Please allow up to 5 business days from the day your return is delivered for us to process it. As soon as it has been processed, you will receive an email. Refunds will generally hit your account within a few business days after we process the return.
CAN I CANCEL AN ORDER?
We are a small business and incur processing fees on all transactions the minute they are placed. We do not typically allow cancellations, but please reach out to our customer service team if you need to make a size change, forgot a coupon code, or entered your shipping info wrong. We are happy to help to the best of our ability. In the event that we are able to make an exception for you and cancel an order, a 10% cancellation fee will incur.
HOW LONG DOES SHIPPING TAKE?
Our team works really hard to get in stock orders out in 3-5 business days, but it is often sooner than that. Transit times vary based on carrier and distance. If you need an item out sooner, please reach out to our customer service team and we will try our best to accommodate any requests.
If your item was a preorder, please read the product description for a better time estimate. We are a small team, and sometimes fall slightly behind that shipping window if we have a large influx of orders due to a sale, hot product, or sickness.
WHERE DOES MY ORDER SHIP FROM?
Most orders ship from Chandler, Arizona! We also have fulfillment warehouses in Utah, Montana, and California.
DO YOU SHIP INTERNATIONALLY?
Yes! We do! We currently offer worldwide shipping on this website. Be sure to drop down the shipping rates that our website calculates for you, as it does not always show the cheapest option first. Import duties are at the responsbility of the consumer. Our app does not have worldwide shipping capabilities.
DO YOU RESTOCK ITEMS?
Sometimes! If we see a need for a restock and we are able get more from our vendor, we will! Our inventory does move fast, but we constantly have new arrivals, so keep your eyes peeled for the next drop!
DO YOU OFFER SHIPPING INSURANCE?
Yes, we do! We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
MISC SHIPPING QUESTIONS
PO Boxes: We often ship larger orders using UPS or Fedex. If you provided us a PO Box address, we may need a physical address to ship via ground carriers.
RTS Packages: If your package was Returned to Sender, please contact customer service to determine next steps. Additional shipping may be charged if the package was sent back to us due to your error.
I'M NOT SURE OF MY SIZE?
Because we carry a wide range of items from hundreds of different vendors, we do not typically publish a generic size chart. We often have a sizing description in each item. We do our best to do videos and try ons on our mobile app, facebook, and tiktok accounts. Our customer service team can also help size you if you reach out with your information!
WHERE DO YOU GET YOUR ITEMS?
We shop with hundreds of different vendors ranging from major fashion brands to small businesses. All of our items are hand selected by our buying team, and we have relationships with every single vendor we purchase from. If you would like to reach out to us on a specefic items, we are happy to share more information.
DO YOU HAVE A MOBILE APP?
Yes, we do! Our app is very user friendly and will showcase videos of all our items being tried on! We have both Android and Apple Apps, to download it, go to THIS LINK
DO YOU HAVE A FACEBOOK GROUP?
Why yes, we do! And we would love to have you! Our community of amazing women are supportive and share their favorite fits. Our VIP group also gets special sneak peeks and early access! Go to THIS LINK or search Alexander Jane Boutique on Facebook ;)
DO YOU SELL GIFT CARDS?!
We do! You can search for "gift card" and it should come right up, or try this link: https://alexanderjane.com/products/alexander-jane-boutique-e-gift-card