FAQs

All return info can be viewed here: https://alexanderjane.com/pages/return-exchange-info

Exchanges must be made within 30 days of the delivery of your order. For domestic orders, if your desired exchange item is available at the time you initiate your return, the returns portal will allow you to exchange it by selecting the new size. A new order will automatically be created as soon as your return is scanned with USPS. If the item goes out of stock between the time you initiated the return and drop off the return to USPS, a gift card will automatically be created and emailed to you. We cover the exchange shipping on the new, outgoing order as a thank you!

At this time we do not offer exchanges on international orders and any shipping costs are the responsibility of the purchaser.

For items being returned for a refund, the returns software will calculate the label cost for you, and allow you to enter your credit card information to purchase the label. These shipping labels offer commercial discounted shipping based on weight and distance. Please head to Redo Returns Portal

Please allow up to 5 business days from the day your return is delivered for us to process it. As soon as it has been processed, you will receive an email. Refunds will generally hit your account within a few business days after we process the return.

We are a small business and incur processing fees on all transactions the minute they are placed. We do not typically allow cancellations, but please reach out to our customer service team if you need to make a size change, forgot a coupon code, or entered your shipping info wrong. We are happy to help to the best of our ability. In the event that we are able to make an exception for you and cancel an order, a 10% cancellation fee will incur.

Our team works really hard to get in stock, domestic orders out in 1-3 business days. Transit times vary based on carrier and distance. If you need an item out sooner, please select express shipping at checkout. We are a small team, and sometimes fall slightly behind noted shipping window if we have a large influx of orders due to a sale, hot product, or employee sickness. If your item was a preorder, please read the product description for a better time estimate.

Your order will ship from our own warehouse in Mesa, Arizona!

Yes, we do! We’ve partnered with Redo—a package protection and tracking solution—to give our customers the best possible delivery experience. Redo provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit. If you do not purchase redo, your package is not insured against theft or mis-delivery.

We offer optional Shipping Protection through Redo at checkout. If Redo is purchased, you’re fully covered for loss, theft, or misdelivery — and you can file a quick claim anytime using our online returns/claim portal. If Redo is not purchased, we are not responsible for stolen, lost, or carrier-misdelivered packages. Once we hand your order to the carrier, it is no longer within our control, and we are unable to replace or refund uninsured orders. For uninsured orders marked “delivered,” please check with neighbors, household members, and your local post office or carrier for more information.

We often ship larger orders using UPS or Fedex. If you provided us a PO Box address, we may need a physical address to ship via ground carriers

If your package was Returned to Sender, please contact customer service to determine next steps. Additional shipping may be charged if the package was sent back to us due to your error.

Sometimes! If we see a need for a restock and we are able get more from our vendor, we will! Believe us, we want to have more of the product that YOU want to buy! We try our hardest to get our hands on the products our customers want.

Our product is made in small batches and sometimes sells out quickly. Signing up for the waitlist/restock helps us gauge interest on ordering more or re-making styles when we are able to.

Our inventory does move fast, but we constantly have new arrivals, so keep your eyes peeled for the next drop!

We have a sizing description in each item. Our customer service team can also help size you if you reach out with your information! As always, we also offer free exchanges to help get the best fit!

We do! You can search for "gift card" and it should come right up, or try this link: AJ Gift Card