All return info can be viewed here: https://alexanderjane.com/pages/return-exchange-info

Exchanges must be made within 30 days of the delivery of your order. For domestic orders, if your desired exchange item is available at the time you initiate your return, the returns portal will allow you to exchange it by selecting the new size. A new order will automatically be created as soon as your return is scanned with USPS. If the item goes out of stock between the time you initiated the return and drop off the return to USPS, a gift card will automatically be created and emailed to you. We cover the exchange shipping on the new, outgoing order as a thank you!

At this time we do not offer exchanges on international orders and any shipping costs are the responsibility of the purchaser.

 

For items being returned for a refund, the returns software will calculate the label cost for you, and allow you to enter your credit card information to purchase the label. These shipping labels offer commercial discounted shipping based on weight and distance. Please head to https://alexanderjane.com/apps/redo/returns-portal

 

Please allow up to 5 business days from the day your return is delivered for us to process it. As soon as it has been processed, you will receive an email. Refunds will generally hit your account within a few business days after we process the return.

Our team works really hard to get in stock, domestic orders out in 1-3 business days. Transit times vary based on carrier and distance. If you need an item out sooner, please select express shipping at checkout. We are a small team, and sometimes fall slightly behind noted shipping window if we have a large influx of orders due to a sale, hot product, or employee sickness. If your item was a preorder, please read the product description for a better time estimate.

Your order will ship from our own warehouse in Mesa, Arizona!

Yes! We do! We currently offer worldwide shipping on this website. Be sure to drop down the shipping rates that our website calculates for you, as it does not always show the cheapest option first. Import duties/taxes are at the responsibility of the consumer. Our app does not have worldwide shipping capabilities. Please note, redo is not valid on international orders, and we cannot offer exchanges on international orders. Returns for refund and store credit are valid on international orders.

Sometimes! If we see a need for a restock and we are able get more from our vendor, we will! Believe us, we want to have more of the product that YOU want to buy! We try our hardest to get our hands on the products our customers want.

Our product is made in small batches and sometimes sells out quickly. Signing up for the waitlist/restock helps us gauge interest on ordering more or re-making styles when we are able to.

Our inventory does move fast, but we constantly have new arrivals, so keep your eyes peeled for the next drop!

Yes, we do! We’ve partnered with Redo—a package protection and tracking solution—to give our customers the best possible delivery experience. Redo provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.

We have a sizing description in each item. Our customer service team can also help size you if you reach out with your information! As always, we also offer free exchanges to help get the best fit!