We do hope you love everything you get from us, but we know sometimes an item just doesn't work out. We want you to be completely satisfied, which is why we have a flexible return policy!

We offer refunds and store credit for returns on eligible items.

A return for a refund must be made within 14 days of the delivery date. A return for store credit or exchange must be made within 30 days.

Returns must be delivered to Alexander Jane Boutique within three business days after initiated. You must complete the return form found at https://alexanderjane.com/apps/redo/returns-portal before mailing your items back to us.

Merchandise must be returned in original condition with original tags (if applicable) still attached. If tags are not attached, we will contact you and your return will be denied. Shipping charges will not be credited for returns.

Returns for exchanges and store credits made through our returns portal are automatically processed when received by USPS.

Returns for a refund to original payment method are inspected by our Returns Department and processed within 5 business days of being delivered back to our Warehouse.

Please note:

Mystery items, sale items, and giveaways are not eligible for exchanges or returns (with an exception to jeans purchased at a discount between 1-49% off original retail).

Items marked on sale, door-busters, or clearance items are not eligible for returns/exchanges (with an exception to jeans purchased at a discount between 1-49% off original retail).

Items purchased during a free gift with purchase event are final sale.

Food/Consumable items are final sale.

Items must be in original, unworn condition with no odors or stains

Original shipping paid is not credited or refunded back.

 

To start the return process, go to https://alexanderjane.com/apps/redo/returns-portal

If you have any additional questions or need clarification on anything, please do not hesitate to reach out to us! We respond to emails Monday-Friday within 48 business hours from happypeople@alexanderjane.com

Did you receive a damaged or wrong item? We apologize for any inconvenience this may have caused and we would be more than happy to make this right. Please email us within 7 days of delivery to happypeople@alexanderjane.com

 

Exchanges must be made within 30 days of the delivery of your order. For domestic orders, if your desired exchange item is available at the time you initiate your return, the returns portal will allow you to exchange it by selecting the new size. A new order will automatically be created as soon as your return is scanned with USPS. If the item goes out of stock between the time you initiated the return and drop off the return to USPS, a gift card will automatically be created and emailed to you. We cover the exchange shipping on the new, outgoing order as a thank you!

At this time we do not offer exchanges on international orders and any shipping costs are the responsibility of the purchaser.

 

If you selected to add on the $1 re:do exchange coverage at check out, your return shipping is covered for exchanges or shop again credits! It does NOT cover the shipping if you are opting for a refund. Original shipping paid is not refunded or credited.

If you did not add that on, the system will calculate the label cost for you, and allow you to enter your credit card information to purchase the label. These shipping labels offer commercial discounted shipping based on weight and distance. Please head to https://alexanderjane.com/apps/redo/returns-portal

 

Please allow up to 5 business days from the day your return is delivered for us to process it. As soon as it has been processed, you will receive an email. Refunds will generally hit your account within a few business days after we process the return.

Our team works really hard to get in stock, domestic orders out in 1-3 business days. Transit times vary based on carrier and distance. If you need an item out sooner, please reach out to our customer service team and we will try our best to accommodate any requests. We are a small team, and sometimes fall slightly behind noted shipping window if we have a large influx of orders due to a sale, hot product, or employee sickness. If your item was a preorder, please read the product description for a better time estimate. International orders may take longer to process, as we bulk combine international orders to our shipping partner in order to get the great rates we offer! We expect most international orders to ship within 7-10 business days.

Most orders ship from Chandler, Arizona! We also have fulfillment warehouses in Utah, Montana, and California.

Yes! We do! We currently offer worldwide shipping on this website. Be sure to drop down the shipping rates that our website calculates for you, as it does not always show the cheapest option first. Import duties/taxes are at the responsibility of the consumer. Our app does not have worldwide shipping capabilities. Please note, redo is not valid on international orders, and we cannot offer exchanges on international orders. Returns for refund and store credit are valid on international orders.

Sometimes! If we see a need for a restock and we are able get more from our vendor, we will! Believe us, we want to have more of the product that YOU want to buy! We try our hardest to get our hands on the products our customers want.

Our product is made in small batches and sometimes sells out quickly. Signing up for the waitlist/restock helps us gauge interest on ordering more or re-making styles when we are able to.

Our inventory does move fast, but we constantly have new arrivals, so keep your eyes peeled for the next drop!

Yes, we do! We’ve partnered with ShipTection—a package protection and tracking solution—to give our customers the best possible delivery experience. ShipTecion provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.

Because we carry a wide range of items from hundreds of different vendors, we do not typically publish a generic size chart. We often have a sizing description in each item. We do our best to do videos and try ons on our mobile app, facebook, and tiktok accounts. Our customer service team can also help size you if you reach out with your information!

We shop with hundreds of different vendors ranging from major fashion brands to small businesses. All of our items are hand selected by our buying team, and we have relationships with every single vendor we purchase from. If you would like to reach out to us on a specific items, we are happy to share more information.

Yes, we do! Our app is very user friendly and will showcase videos of all our items being tried on! We have both Android and Apple Apps, to download it, go to THIS LINK

Why yes, we do! And we would love to have you! Our community of amazing women are supportive and share their favorite fits. Our VIP group also gets special sneak peeks and early access! Go to THIS LINK or search Alexander Jane Boutique on Facebook ;)