We offer returns for refunds, store credit, or exchanges. The time frame and shipping costs depend on which option you choose.

• Refund: Must be initiated within 14 days of delivery.
• A 5% restocking fee will be deducted from your refund. Return shipping is at the customer’s expense.

• Store Credit or Exchange: Must be initiated within 30 days of delivery.
• Return and exchange shipping is at no cost to you when opting for store credit or exchanges.

• Refunds to the original form of payment must be initiated within 14 days of delivery.
• A 5% restocking fee will be deducted from your refund.
• Return shipping costs are the customer’s responsibility.

• Yes. Returns for store credit or exchanges must be initiated within 30 days of delivery.
• When opting for store credit or an exchange, return and exchange shipping is free.

To be eligible for return:

• Items must be unworn, unwashed, and free of odors or stains
• Original tags must be attached (if applicable). Missing tags may result in a denied return
• Returns must be mailed promptly after completing the online return form
• Original shipping charges are non-refundable

• Once your return is received and processed, you’ll receive an email confirmation with your refund or store credit.
• Please allow up to 5 business days for processing.

The following items are final sale and cannot be returned or exchanged:

• Items marked Final Sale
• Doorbusters or Clearance items over 40% off
• Mystery items, giveaways, and free gifts with purchase

We’re so sorry about that! Please email us at happypeople@alexanderjane.com within 7 days of delivery, and we’ll make it right.

If Redo is purchased, you’re fully covered for loss, theft, or misdelivery— and you can file a quick claim anytime using our online portal here: Start a Redo Claim.

• If Redo is purchased, you’re fully covered for loss, theft, or misdelivery and can file a claim anytime through our online portal.
• If Redo is not purchased, we are not responsible for lost, stolen, or misdelivered packages once the order has been handed to the carrier.
• For uninsured orders marked “delivered,” we recommend checking with neighbors, household members, or your local carrier for additional details.