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We do hope you love everything you get from us, but we know sometimes an item just doesn't work out. We want you to be completely satisfied, which is why we have a flexible return policy!
We offer refunds and store credit for returns.
A return for a refund must be made within 14 days of your original order date. A return for store credit or exchange must be made within 30 days.
Returns must be delivered to Alexander Jane Boutique within the time frames listed above. You must complete the return form found at https://alexanderjane.com/apps/redo/returns-portal before mailing your items back to us.
Merchandise must be returned in original condition with original tags (if applicable) still attached. If tags are not attached, we will contact you and your return will be denied. Shipping charges will not be credited for returns.
Once we have processed your return you will receive an email with your store credit. Please allow 5 business days to process your return.
Mystery items, sale items, and giveaways are not eligible for exchanges.
Items marked on sale, door-busters, or clearance items are not eligible for returns/exchanges
Items purchased during a free gift with purchase event are final sale.
Items must be in original, unworn condition with no odors or stains
To start the return process, go to https://alexanderjane.com/apps/redo/returns-portal
If you have any additional questions or need clarification on anything, please do not hesitate to reach out to us! We respond to emails Monday-Friday within 48 business hours from email@example.com
Did you receive a damaged or wrong item? We apologize for any inconvenience this may have caused and we would be more than happy to make this right. Please email us within 7 days of delivery to firstname.lastname@example.org